Boiler Installer London is the boiler installation division of EuroAppliances, based at 189 High Road Library Arcade, London N22 6BA. This privacy policy explains what personal data we collect, why we collect it, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
By using our website at boilerinstallerlondon.uk or contacting us by phone, email or WhatsApp, you agree to this policy.
Who we are
Company name: EuroAppliances
Trading as: Boiler Installer London
Address: 189 High Road Library Arcade, London N22 6BA
Phone: +44 7912 100949
Email: contact@euroappliances.co.uk
Website: boilerinstallerlondon.uk
We are the data controller responsible for your personal information.
What data we collect
We collect the following personal data when you contact us or use our website:
Information you give us directly:
- Full name
- Phone number
- Email address
- Home postcode or address
- Details about your property and boiler requirements
- Any messages or enquiries you send via contact form, WhatsApp or email
Information collected automatically when you visit our website:
- IP address
- Browser type and version
- Pages visited and time spent on site
- Referring website or search term
- Device type (mobile, desktop, tablet)
We do not collect payment card details directly. Any payments are processed through secure third party providers.
How we use your data
We use your personal data only for the following purposes:
- To respond to your enquiry or quote request
- To book and confirm your boiler installation appointment
- To send you your Gas Safe certificate and warranty documentation after installation
- To follow up on your enquiry if you have not yet booked
- To improve our website and services based on how visitors use the site
- To comply with legal obligations, including Gas Safe registration records
We do not sell your data to third parties. We do not use your data for unsolicited marketing without your consent.
Legal basis for processing
Under UK GDPR we process your data on the following legal grounds:
- Contract — to carry out the boiler installation service you have requested
- Legitimate interests — to respond to enquiries and follow up on quotes in a way you would reasonably expect
- Legal obligation — to maintain Gas Safe installation records as required by UK gas safety regulations
- Consent — where you have specifically opted in to receive marketing communications from us
Who we share your data with
We share your data only where necessary:
- Gas Safe Register — we are legally required to register all gas installations, which involves submitting your address and job details
- Warranty providers — boiler manufacturers require property and installation details to register your warranty
- IT and website providers — our website hosting and email providers process data on our behalf under data processing agreements
- Legal authorities — if required to do so by law or in response to a valid legal request
We do not share your data with any third party for their own marketing purposes.
How long we keep your data
- Enquiry data — 12 months from the date of your last contact if no installation took place
- Installation records — 7 years from the date of installation, as required by Gas Safe regulations and HMRC record-keeping rules
- Website analytics data — up to 26 months in aggregated, anonymised form
When your data is no longer needed we delete it securely.
Cookies
Our website uses cookies to help it function and to understand how visitors use it. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies — required for the website to work correctly
- Analytics cookies — help us understand how visitors use the site so we can improve it (Google Analytics)
- Preference cookies — remember your settings between visits
You can control cookies through your browser settings. Disabling cookies may affect how some parts of our website work.
Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate data
- Right to erasure — ask us to delete your data where we no longer have a legal reason to keep it
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — request your data in a portable format
- Right to object — object to processing based on legitimate interests
- Right to withdraw consent — where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at:
Email: contact@euroappliances.co.uk
Phone: +44 7912 100949
Post: EuroAppliances, 189 High Road Library Arcade, London N22 6BA
We will respond to all requests within 30 days.
Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after any update means you accept the revised policy.
Contact us
If you have any questions about this privacy policy or how we handle your data:
Email: contact@euroappliances.co.uk
Phone: +44 7912 100949
Address: EuroAppliances, 189 High Road Library Arcade, London N22 6BA
Website: boilerinstallerlondon.uk